Enterprise one to one :

Peppers, Don.

Enterprise one to one : tools for competing in the interactive age / Don Peppers and Martha Rogers. - 1st ed. - New York : Currency Doubleday, c1997. - xxv, 436 p. : ill. ; 19 cm.

Includes bibliographical references (p. [392]-414) and index.

0385482051

96018618


Market segmentation.
Customer relations.
Relationship marketing.
Technological innovations.

HF5415.127 / .P465 1997

658.8