Customer behavior :

Sheth, Jagadish N

Customer behavior : a managerial perspective Jagdish N. Sheth, Banwari Mittal. - 2nd ed. - Mason, Ohio : Thomson/South-Western, c2004. - xix, 487, 11, 14 p. : ill. ; 27 cm.

Includes bibliographical references and indexes.

0030343364

2002112213


Consumer behavior.
Consumers' preferences.
Consumer satisfaction.
Marketing.

HF5415.32 / .S54 2004

Sheth, Jagadish N