Service Management: Operations, Strategy, and Information Technology (Record no. 20644)

MARC details
000 -LEADER
fixed length control field 00987cam a22002414a 4500
001 - CONTROL NUMBER
control field 13085062
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20230612182240.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 030206s2004 mauab b 001 0 eng
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 2003043003
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780072868203
040 ## - CATALOGING SOURCE
Transcribing agency s
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.032 FIT
Edition number 21
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Fitzsimmons, James A.
245 10 - TITLE STATEMENT
Title Service Management: Operations, Strategy, and Information Technology
250 ## - EDITION STATEMENT
Edition statement 4th ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc Boston, Mass. :
Name of publisher, distributor, etc McGraw-Hill/Irwin,
Date of publication, distribution, etc c2004.
300 ## - PHYSICAL DESCRIPTION
Extent xx, 587 p. :
Other physical details ill., maps ;
Dimensions 27 cm. +
Accompanying material 1 computer optical disc (4 3/4 in.)
500 ## - GENERAL NOTE
General note Accompanying CD-ROM contains PowerPoint lecture slides, ServiceModel simulation software, an Excel spreadsheet, chapter quizzes, and websites.
500 ## - GENERAL NOTE
General note The instructor's manual includes various teaching aids, including a new feature, the Mortgage Service game, an interactive computer simulation.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Service industries
General subdivision Management.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Fitzsimmons, Mona J.
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Reference Book

No items available.