Managing the guest experience in hospitality (Record no. 21911)

MARC details
000 -LEADER
fixed length control field 01491cam a22003134a 4500
001 - CONTROL NUMBER
control field 11798215
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20140507112034.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 990928s2000 nyua b 001 0 eng
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 99049972
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0766814157
040 ## - CATALOGING SOURCE
Original cataloging agency DLC
Transcribing agency DLC
Modifying agency DLC
042 ## - AUTHENTICATION CODE
Authentication code pcc
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number TX911.3.C8
Item number F67 2000
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 647.94068 FOR
Edition number 21
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Ford, Robert C.
Fuller form of name (Robert Clayton),
Dates associated with a name 1945-
245 10 - TITLE STATEMENT
Title Managing the guest experience in hospitality
Statement of responsibility, etc Robert C. Ford, Cherrill P. Heaton.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc Albany, NY :
Name of publisher, distributor, etc Delmar/Thomson Learning,
Date of publication, distribution, etc c2000.
300 ## - PHYSICAL DESCRIPTION
Extent xxiv, 432 p. :
Other physical details ill. ;
Dimensions 24 cm.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc Includes bibliographical references and index.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Hospitality industry
General subdivision Customer services.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Heaton, Cherrill P.
856 41 - ELECTRONIC LOCATION AND ACCESS
Materials specified Table of contents only
Uniform Resource Identifier http://www.loc.gov/catdir/enhancements/fy1302/99049972-t.html
856 42 - ELECTRONIC LOCATION AND ACCESS
Materials specified Contributor biographical information
Uniform Resource Identifier http://www.loc.gov/catdir/enhancements/fy1302/99049972-b.html
856 42 - ELECTRONIC LOCATION AND ACCESS
Materials specified Publisher description
Uniform Resource Identifier http://www.loc.gov/catdir/enhancements/fy1302/99049972-d.html
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN)
a 7
b cbc
c orignew
d 1
e ocip
f 19
g y-gencatlg
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Reference Book
955 ## - COPY-LEVEL INFORMATION (RLIN)
Classification number, CCAL (RLIN) to ASCD pb04 09-28-99; jg14 09-28-99; jg05 09-30-99; jg07 10-01-99; to Dewey 10-01-99; aa07 10-05-99; jg00 06-13-00; CIP Ver; jg07 08-18-00; copy 1 added; jg07 08-18-00; to BCCD 08-18-00
Holdings
Price effective from Barcode Date last seen Damaged status Current library Lost status Full call number Date acquired Not for loan Koha item type Withdrawn status Home library
07/03/2013 A19712 06/05/2014   Alliance School of Business   647.94068 FOR 06/03/2013   Reference Book   Alliance School of Business