Delivering Quality Service : Balancing Customer Perceptions and Expectations (Record no. 49009)
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000 -LEADER | |
---|---|
fixed length control field | 00778nam a2200241 a 4500 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
fixed length control field | 890831s1990 nyua b 00110 eng |
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
LC control number | 89023592 //r95 |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
International Standard Book Number | 9781439167281 |
035 ## - SYSTEM CONTROL NUMBER | |
System control number | 5310701 |
040 ## - CATALOGING SOURCE | |
Transcribing agency | s |
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
Classification number | 658.812 ZEI |
100 10 - MAIN ENTRY--PERSONAL NAME | |
Personal name | Zeithaml, Valarie A. |
245 10 - TITLE STATEMENT | |
Title | Delivering Quality Service : Balancing Customer Perceptions and Expectations |
260 0# - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
Place of publication, distribution, etc | New York |
Name of publisher, distributor, etc | : Free Press |
Place of publication, distribution, etc | ; London |
Name of publisher, distributor, etc | : Collier Macmillan |
Date of publication, distribution, etc | , c1990. |
300 ## - PHYSICAL DESCRIPTION | |
Extent | xii, 226 p. |
Other physical details | : ill. |
Dimensions | ; 25 cm. |
504 ## - BIBLIOGRAPHY, ETC. NOTE | |
Bibliography, etc | Includes bibliographical references (p. 207-218). |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | Customer services. |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | Service industries |
General subdivision | Quality control |
-- | Mathematical models. |
700 10 - ADDED ENTRY--PERSONAL NAME | |
Personal name | Parasuraman, A. |
700 10 - ADDED ENTRY--PERSONAL NAME | |
Personal name | Berry, Leonard L. |
900 ## - EQUIVALENCE OR CROSS-REFERENCE-PERSONAL NAME [LOCAL, CANADA] | |
Personal name | 400067 |
942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
Koha item type | Book |
No items available.