Delivering Quality Service : Balancing Customer Perceptions and Expectations (Record no. 49009)

MARC details
000 -LEADER
fixed length control field 00778nam a2200241 a 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 890831s1990 nyua b 00110 eng
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 89023592 //r95
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781439167281
035 ## - SYSTEM CONTROL NUMBER
System control number 5310701
040 ## - CATALOGING SOURCE
Transcribing agency s
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812 ZEI
100 10 - MAIN ENTRY--PERSONAL NAME
Personal name Zeithaml, Valarie A.
245 10 - TITLE STATEMENT
Title Delivering Quality Service : Balancing Customer Perceptions and Expectations
260 0# - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc New York
Name of publisher, distributor, etc : Free Press
Place of publication, distribution, etc ; London
Name of publisher, distributor, etc : Collier Macmillan
Date of publication, distribution, etc , c1990.
300 ## - PHYSICAL DESCRIPTION
Extent xii, 226 p.
Other physical details : ill.
Dimensions ; 25 cm.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc Includes bibliographical references (p. 207-218).
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer services.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Service industries
General subdivision Quality control
-- Mathematical models.
700 10 - ADDED ENTRY--PERSONAL NAME
Personal name Parasuraman, A.
700 10 - ADDED ENTRY--PERSONAL NAME
Personal name Berry, Leonard L.
900 ## - EQUIVALENCE OR CROSS-REFERENCE-PERSONAL NAME [LOCAL, CANADA]
Personal name 400067
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Book

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