Designing for Service: Key Issues and New Directions (Record no. 51674)

MARC details
000 -LEADER
fixed length control field 01442 a2200193 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20250916124223.0
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781350103429
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.4063 SAN
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Sangiorgi, Daniela (editor)
245 ## - TITLE STATEMENT
Title Designing for Service: Key Issues and New Directions
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Name of publisher, distributor, etc Bloomsbury Publishing
Place of publication, distribution, etc New York
Date of publication, distribution, etc 2017
300 ## - PHYSICAL DESCRIPTION
Extent 258
520 ## - SUMMARY, ETC.
Summary, etc Service design is the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between service provider and customers. It is now a growing field of both practice and academic research. Designing for Service brings together a wide range of international contributors to map the field of service design and identify key issues for practitioners and researchers such as identity, ethics and accountability. Designing for Service aims to problematize the field in order to inform a more critical debate within service design, thereby supporting its development beyond the pure methodological discussions that currently dominate the field. The contributors to this innovative volume consider the practice of service design, ethical challenges designers may encounter, and the new spaces opened up by the advent of modern digital technologies.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Design
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Technology
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Computer science
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Prendiville, Alison (editor)
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Book
Source of classification or shelving scheme Dewey Decimal Classification

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