Unleashing Excellence: the complete guide to ultimate customer service (Record no. 5221)

MARC details
000 -LEADER
fixed length control field 00899nam a2200289Ia 4500
001 - CONTROL NUMBER
control field A13799
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 120121s9999 xx 000 0 und d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9788126529209
041 ## - LANGUAGE CODE
Language code of text/sound track or separate title English
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812 SNO
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name SNOW, DENNIS
245 ## - TITLE STATEMENT
Title Unleashing Excellence: the complete guide to ultimate customer service
250 ## - EDITION STATEMENT
Edition statement 2
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc New Delhi
Name of publisher, distributor, etc John Wiley & Sons
Date of publication, distribution, etc 2010
300 ## - PHYSICAL DESCRIPTION
Extent 238
365 ## - TRADE PRICE
Price type code Rs
500 ## - GENERAL NOTE
General note Customer Relations(658.812)
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Excellence:
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Unleashing
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element customer
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element guide
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element service
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element ultimate
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element complete
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name YANOVITCH, TERI
Holdings
Price effective from Accession No. Date last seen Damaged status Vendor Current library Lost status Full call number Date acquired Not for loan Cost, normal purchase price Koha item type Withdrawn status Home library
22/01/2012 A13799 06/05/2014   Sapna Book House Alliance School of Business   658.812 SNO 21/01/2012   549.00 Book   Alliance School of Business