Unleashing Excellence: the complete guide to ultimate customer service (Record no. 5221)
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000 -LEADER | |
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fixed length control field | 00899nam a2200289Ia 4500 |
001 - CONTROL NUMBER | |
control field | A13799 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
fixed length control field | 120121s9999 xx 000 0 und d |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
International Standard Book Number | 9788126529209 |
041 ## - LANGUAGE CODE | |
Language code of text/sound track or separate title | English |
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
Classification number | 658.812 SNO |
100 ## - MAIN ENTRY--PERSONAL NAME | |
Personal name | SNOW, DENNIS |
245 ## - TITLE STATEMENT | |
Title | Unleashing Excellence: the complete guide to ultimate customer service |
250 ## - EDITION STATEMENT | |
Edition statement | 2 |
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
Place of publication, distribution, etc | New Delhi |
Name of publisher, distributor, etc | John Wiley & Sons |
Date of publication, distribution, etc | 2010 |
300 ## - PHYSICAL DESCRIPTION | |
Extent | 238 |
365 ## - TRADE PRICE | |
Price type code | Rs |
500 ## - GENERAL NOTE | |
General note | Customer Relations(658.812) |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | Excellence: |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | Unleashing |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | customer |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | guide |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | service |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | ultimate |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | complete |
700 ## - ADDED ENTRY--PERSONAL NAME | |
Personal name | YANOVITCH, TERI |
Price effective from | Accession No. | Date last seen | Damaged status | Vendor | Current library | Lost status | Full call number | Date acquired | Not for loan | Cost, normal purchase price | Koha item type | Withdrawn status | Home library |
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22/01/2012 | A13799 | 06/05/2014 | Sapna Book House | Alliance School of Business | 658.812 SNO | 21/01/2012 | 549.00 | Book | Alliance School of Business |