Dealing with Difficult People (HBR Emotional Intelligence Series)

By:

Harvard Business Review

Publication details: America: Harvard Business Review Press, 2018Description: 141ISBN:

9781633696082

Subject(s):

DDC classification:

658.3045 HBR

Summary: At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you get past passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues--and how to build the empathy and resilience to make those relationships more productive.-- Provided by publisher

List(s) this item appears in: New Arrivals for the Month of September - 2023

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode	Item holds
Book	Alliance School of Business	658.3045 HBR (Browse shelf(Opens below))	Available		A26422
Book	Alliance School of Business	658.3045 HBR (Browse shelf(Opens below))	Available		A26423

Total holds: 0

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Previous		No cover image available	No cover image available			No cover image available		Next
Previous	658.302 WER What Every manager Needs to hear and every employee wants to say dear boss	658.3045 BEL Dealing with the Employee from Hell : A guide to coaching and motivation	658.3045 HAR When people are the problem	658.3045 HBR Dealing with Difficult People (HBR Emotional Intelligence Series)	658.3045 HBR Dealing with Difficult People (HBR Emotional Intelligence Series)	658.306 ARM Job Evaluation : A guide to achieving equal pay	658.306 ARM Job Evaluation	Next

At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you get past passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues--and how to build the empathy and resilience to make those relationships more productive.-- Provided by publisher

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