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Service Operations Management: Improving Service Delivery

By: Publication details: Noida: Pearson, 2023Edition: 5Description: 606ISBN:
  • 9789356067400
Subject(s): DDC classification:
  • 658.032 JOH
Summary: Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organizations. This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations. Each chapter provides a range of tools, frameworks and techniques designed to help your students better analyze existing operations and understand ways to deal with operational challenges.
List(s) this item appears in: New Arrivals for the Month of November - 2023
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Holdings
Item type Current library Call number Copy number Status Date due Barcode Item holds
Book Book Alliance Ascent College 658.032 JOH (Browse shelf(Opens below)) 9 Available AC01693
Reference Book Reference Book Alliance Ascent College 658.032 JOH (Browse shelf(Opens below)) 1 Not for loan AC01685
Book Book Alliance Ascent College 658.032 JOH (Browse shelf(Opens below)) 3 Available AC01687
Book Book Alliance Ascent College 658.032 JOH (Browse shelf(Opens below)) 6 Available AC01690
Book Book Alliance Ascent College 658.032 JOH (Browse shelf(Opens below)) 10 Available AC01694
Book Book Alliance Ascent College 658.032 JOH (Browse shelf(Opens below)) 8 Available AC01692
Book Book Alliance Ascent College 658.032 JOH (Browse shelf(Opens below)) 4 Available AC01688
Book Book Alliance Ascent College 658.032 JOH (Browse shelf(Opens below)) 7 Available AC01691
Book Book Alliance Ascent College 658.032 JOH (Browse shelf(Opens below)) 5 Available AC01689
Book Book Alliance Ascent College 658.032 JOH (Browse shelf(Opens below)) 2 Available AC01686
Total holds: 0

Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organizations. This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations. Each chapter provides a range of tools, frameworks and techniques designed to help your students better analyze existing operations and understand ways to deal with operational challenges.

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