Service Operations Management: Improving Service Delivery

By:

Johnston, Robert

Publication details: Noida: Pearson, 2023Edition: 5Description: 606ISBN:

9789356067400

Subject(s):

DDC classification:

658.032 JOH

Summary: Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organizations. This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations. Each chapter provides a range of tools, frameworks and techniques designed to help your students better analyze existing operations and understand ways to deal with operational challenges.

List(s) this item appears in: New Arrivals for the Month of November - 2023

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Holdings
Item type	Current library	Call number	Copy number	Status	Barcode
Book	Alliance Ascent College	658.032 JOH (Browse shelf(Opens below))	9	Available	AC01693
Reference Book	Alliance Ascent College	658.032 JOH (Browse shelf(Opens below))	1	Not for loan	AC01685
Book	Alliance Ascent College	658.032 JOH (Browse shelf(Opens below))	3	Available	AC01687
Book	Alliance Ascent College	658.032 JOH (Browse shelf(Opens below))	6	Available	AC01690
Book	Alliance Ascent College	658.032 JOH (Browse shelf(Opens below))	10	Available	AC01694
Book	Alliance Ascent College	658.032 JOH (Browse shelf(Opens below))	8	Available	AC01692
Book	Alliance Ascent College	658.032 JOH (Browse shelf(Opens below))	4	Available	AC01688
Book	Alliance Ascent College	658.032 JOH (Browse shelf(Opens below))	7	Available	AC01691
Book	Alliance Ascent College	658.032 JOH (Browse shelf(Opens below))	5	Available	AC01689
Book	Alliance Ascent College	658.032 JOH (Browse shelf(Opens below))	2	Available	AC01686

Total holds: 0

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Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organizations. This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations. Each chapter provides a range of tools, frameworks and techniques designed to help your students better analyze existing operations and understand ways to deal with operational challenges.

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