TY  - BOOK
AU  - GREENBERG, PAUL
TI  - CRM at the Speed of Light: essentials customer strategies for the 21st century
SN  - 0070590575
U1  - 658.812  GRE 
PY  - 2004///
CY  - New Delhi
PB  - Tata McGraw Hill
KW  -  at
KW  -  century
KW  -  CRM
KW  -  customer
KW  - 21st
N1  - Customer Relations(658.812)
ER  -