TY  - BOOK
AU  - GORDAN ROBERT
TI  - Must Have Customer: 7 steps to winning the customer you haven't got
SN  - 0312351690
U1  - 658.812  GOR 
PY  - 2005///
CY  - New York
PB  - St.Martin
KW  -  Customer
KW  -  Have
KW  -  Must
KW  -  got
KW  -  haven''t
KW  -  steps
KW  -  winning
KW  -  you
KW  - 7
N1  - Customer Relations(658.812)
ER  -