TY  - BOOK
AU  - Shainesh, G
AU  - Sheth, Jagadish N
TI  - Customer Relationship Management
SN  - 1403928622
U1  - 658.812 SHA 
PY  - 2006///
CY  - Delhi
PB  - Macmillan India Ltd., NewDelhi
KW  -  Management
KW  -  Relationship
KW  - Customer
N1  - Customer Relations(658.812)
ER  -