TY  - BOOK
AU  - CHASTON,IAN
TI  - Customer Focused marketing
SN  - 0077076982
U1  - 658.812  CHA 
PY  - 1993///
CY  - New York
PB  - Mc-Graw Hill
KW  -  marketing
KW  - Consumer satisfaction
N1  - Customer Relations(658.812)
ER  -