TY  - BOOK
AU  - Besterfield, Dale H
AU  - Besterfield-Michna
AU  - Besterfield, Glen H
AU  - Besterfield-Sacre, Mary
AU  - Urdhwareshe, Hemant
AU  - Urdhwareshe, Rashmi
TI  - Total Quality Management
SN  - 9788131732274
U1  - 658.4013 BES 
PY  - 2011///
CY  - Delhi
PB  - Pearson
ER  -