TY  - BOOK
AU  - BARAN, ROGER J
AU  - GALKA, ROBERT J
AU  - STRUNK, DANIEL P
TI  - Customer Relationship Management
SN  - 9788131505182
U1  - 658.812  BAR 
PY  - 2008///
CY  - Australia
PB  - Cengage Learning
KW  -  Management
KW  -  Relationship
KW  - Customer
KW  - Customer Relations(658.812)
ER  -