TY  - BOOK
AU  - Ford,Robert C.
AU  - Heaton,Cherrill P.
TI  - Managing the guest experience in hospitality 
SN  - 0766814157
AV  - TX911.3.C8 F67 2000
U1  - 647.94068 FOR  21
PY  - 2000///
CY  - Albany, NY
PB  - Delmar/Thomson Learning
KW  - Hospitality industry
KW  - Customer services
N1  - Includes bibliographical references and index
UR  - http://www.loc.gov/catdir/enhancements/fy1302/99049972-t.html
UR  - http://www.loc.gov/catdir/enhancements/fy1302/99049972-b.html
UR  - http://www.loc.gov/catdir/enhancements/fy1302/99049972-d.html
ER  -