TY  - BOOK
AU  - Dyche, Jill
TI  - CRM Handbook: Business Guide to Customer Relationship Management
SN  - 9788177587623
U1  - 658.812  DYC 
PY  - 2002///
CY  - New Delhi
PB  - Pearson Education
KW  -  Management
KW  -  Relationship
KW  - Customer
N1  - Customer Relations(658.812)
ER  -