TY  - BOOK
AU  - Hiebeler, Robert
AU  - Kelly, Thomas B
AU  - Ketteman, Charles
TI  - Best Practices: Building Your Business with Customer-Focussed Solutions
SN  - 0-684-83453-7
U1  - 658.812  HIE 
PY  - 1998///
CY  - New York
PB  - Simon & Schuster
KW  - Customer Relation
N1  - Transferred from F1 Library
ER  -