TY  - BOOK
AU  - Goncalves, Karen P
TI  - Services Marketing: A Strategic approach
SN  - 0-13-954892-0
U1  - 658.8SM  GON 
PY  - 1998///
CY  - New Jersey
PB  - Prentice Hall  Inc.
KW  - Services Marketing
N1  - Transferred from F1 Library
ER  -