TY  - BOOK
AU  - JOHNSON,ROBERT
AU  - CLARK,GRAHAM
TI  - Service Operations Management: Improving service delivery
U1  - 658.8  JOH 
PY  - 2005///
CY  - New Delhi
PB  - Pearson Education
KW  -  Improving
KW  -  Operations
KW  -  Service
KW  - delivery
N1  - Management of Marketing
ER  -