TY  - BOOK
AU  - OAKLAND, JOHN S
TI  - Organizational Excellence: Achieving World Class Performance
U1  - 658.4013  OAK 
PY  - 2001///
CY  - Uinited Kingdom
PB  - Butterworth-Heinemann
KW  -  Class
KW  -  Excellence
KW  -  Organizational
KW  -  Performance
KW  -  World
KW  -  high
KW  - Achieving
N1  - Total quality management
ER  -