TY  - BOOK
AU  - Greenberg, Paul
TI  - CRM at the Speed of Light: Capturing and Keeping Customer in Internet Real Time
SN  - 0-07-043950-8
U1  - 658.812  GRE 
PY  - 2001///
CY  - New Delhi
PB  - Tata McGraw-Hill Publishing Company Limited
KW  - Customer Relationship
N1  - Transferred from F1 Library
ER  -