TY  - BOOK
AU  - Chadha Roma
TI  - Taking the Call: An Aspirants Guide to Call Centers
SN  - 0-07-058558-X
U1  - 658.812  CHA 
PY  - 2004///
CY  - New Delhi
PB  - Tata McGraw-Hill Publishing Company Limited
KW  - Call Centers
N1  - Transferred from F1 Library
ER  -