TY  - BOOK
AU  - George, Micael L
TI  - Lean Six Sigma for Service: How to use Lean Speed and Six Sigma Quality to Improve Service And Transactions
SN  - 0-07-058258-0
U1  - 658.562  GEO 
PY  - 2003///
CY  - New Delhi
PB  - Tata McGraw-Hill Publishing Company Limited
KW  - Total Quality Management
N1  - Transferred from F1 Library
ER  -