TY  - BOOK
AU  - Besterfield, Dale H
AU  - Besterfield-Michna, Carol
TI  - Total Quality Management
SN  - 978-81-7758-412-7
U1  - 658.562  BES 
PY  - 2003///
CY  - South Asia
PB  - Pearson Education
KW  - Total Quality Management
N1  - Transferred from F1 Library
ER  -