TY  - BOOK
AU  - FINCH,LIOYD
TI  - Telephone Courtesy & Customer Service
U1  - 658.45 FIN 
PY  - 2004///
CY  - New Delhi
PB  - Viva Books Private Ltd.
KW  -  Customer
KW  -  Service
KW  -  Telephone
KW  - Courtesy
N1  - Business communication, communication skills
ER  -