TY  - BOOK
AU  - Metters, Richard
AU  - King-Metters, Kathryn
AU  - Pullman, Madeleine
AU  - Walton, Steve
TI  - Successful Service Operations Management
SN  - 9788131517734
U1  - 658.812  MET 
PY  - 2006///
CY  - New Delhi
PB  - Cengage Learning India Private Limited
N1  - Customer Relations(658.812)
ER  -