TY  - BOOK
AU  - Blanchard, Kenneth H
AU  - Bowels, Sheldon
TI  - Raving Fans
SN  - 9780739309537
U1  - 658 BLA 
PY  - 2004///
CY  - New York
PB  - Random House
N1  - Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.
ER  -