TY  - BOOK
AU  - ANDERSON,KRISTIN
AU  - KERR,CAROL
TI  - Customer Relationship management
SN  - 007048631X
U1  - 658.812     AND 
PY  - 2002///
CY  - New Delhi
PB  - Tata McGraw Hill
KW  - Customer Relations Management
N1  - Customer Relations(658.812)
ER  -