TY  - BOOK
AU  - BARNES, JAMES G
TI  - Secrets of Customer Relationship Management: Its all about how to make them feel
U1  - 658.812  BAR 
PY  - 2001///
CY  - New York
PB  - Mc-Graw Hill
KW  - Customer Relations Management
N1  - Customer Relations(658.812)
ER  -