TY  - GEN
AU  - Harvard Business Review
TI  - Dealing with Difficult People (HBR Emotional Intelligence Series) 
SN  - 9781633696082
U1  - 658.3045 HBR 
PY  - 2018///
CY  - America
PB  - Harvard Business Review Press
KW  - Problem employees
KW  - Problem solving
KW  - Work--Psychological aspects
N2  - At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you get past passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues--and how to build the empathy and resilience to make those relationships more productive.-- Provided by publisher
ER  -