TY  - BOOK
AU  - SNOW, DENNIS
AU  - YANOVITCH, TERI
TI  - Unleashing Excellence: the complete guide to ultimate customer service
SN  - 9788126529209
U1  - 658.812 SNO 
PY  - 2010///
CY  - New Delhi
PB  - John Wiley & Sons
KW  -  Excellence:
KW  -  Unleashing
KW  -  customer
KW  -  guide
KW  -  service
KW  -  ultimate
KW  - complete
N1  - Customer Relations(658.812)
ER  -