TY  - BOOK
AU  - BAKER, RONALD J
TI  - Measure What Matters to Customers: using key predictive indicators
SN  - 9780471752943
U1  - 658.4038 BAK 
PY  - 2006///
CY  - New Jersey
PB  - John Wiley & Sons
KW  -  Matters
KW  -  Measure
KW  -  What
KW  -  indicators
KW  -  key
KW  -  predictive
KW  -  using
KW  - Customers
N1  - Information Management(658.4038)
ER  -