TY - BOOK AU - HOLT,JON TI - Pragmatic Guide to Business Process Modelling SN - 9781906124120 U1 - 658.403520285 HOL PY - 2009/// CY - Swindon PB - BCS KW - Guide KW - Modelling KW - Pragmatic KW - Process KW - Business N1 - General management(658) ER -