TY  - BOOK
AU  - GROSHY PHILIP B
TI  - Completeness: Quality for the 21st Century
U1  - 658.562  GRO 
PY  - 1992///
CY  - New York
PB  - Dunlop Rubber Co., Ltd., Birmingham
KW  - Total quality Management
N1  - Management of Production
ER  -