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1.
To satisfy and delight your customer: How to manage for customer value by
Edition: 1
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Dorset House Publishing , 1996
Availability: Items available for loan: Alliance Ascent College (1)Call number: 658.562 PAR.
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2.
Measuring and Managing Performance in Organisation by
Edition: 1
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Dorset House Publishing , 1996
Availability: Items available for loan: Alliance Ascent College (1)Call number: 658.3125 AUS.
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3.
Managing Expectations by
Edition: 1
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Dorset House Publishing , 1994
Availability: Items available for loan: Alliance Ascent College (1)Call number: 658.315 KAR.
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4.
Everyday Heroes of the Quality Movement by
Edition: 1
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Dorset House Publishing , 1989
Availability: Items available for loan: Alliance Ascent College (1)Call number: 658.562 GLU.
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