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Service management and marketing by
Edition: 3
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi : John Wiley & Sons , 2007
Availability: Items available for loan: Alliance School of Business (2)Call number: 658.805 GRO, ...
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2.
Service management and marketing : a customer relationship management approach Christian Grönroos. by
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Chichester ; New York : : Wiley, , c2000
Online resources:
Availability: Items available for reference: Alliance School of Business: Not for loan (1)Call number: 658.8 GRO.
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