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1.
Services Marketing Integrating customer focus across the firm by
Edition: 3
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: New Delhi : Tata McGraw Hill , 2003
Availability: Items available for loan: Alliance School of Business (3)Call number: 658.805 ZEI, ...
2.
Services Marketing Integrating customer focus across the firm by
Edition: 3
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: New Delhi : Tata McGraw Hill , 2003
Availability: Items available for reference: Alliance School of Business: Not for loan (1)Call number: 658.8 ZEI.
3.
Services Marketing : Integrating Customer Focus Across the Firm by
Edition: 6
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: New Delhi : Tata McGraw Hill , 2013
Availability: Items available for loan: Alliance Ascent College (8)Call number: 658.805 ZEI, ... Alliance School of Business (41)Call number: 658.805 ZEI, ... Alliance School of Law (1)Call number: 658.805 ZEI. Items available for reference: Alliance Ascent College: Not for loan (1)Call number: 658.805 ZEI.
4.
Services marketing : integrating customer focus across the firm Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by
Edition: 4th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston : : McGraw-Hill/Irwin, , c2006
Availability: Items available for reference: Alliance School of Business: Not for loan (1)Call number: 658.805 ZEI.
5.
Services marketing Valarie A. Zeithaml, Mary Jo Bitner. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : : McGraw Hill, , c1996
Availability: Items available for loan: Alliance School of Business (1)Call number: 658.805 ZEI.
6.
Delivering Quality Service : Balancing Customer Perceptions and Expectations by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York ; London : : Free Press : Collier Macmillan , , c1990
Availability: Items available for loan: Alliance School of Business (4)Call number: 658.812 ZEI, ... Items available for reference: Alliance School of Business: Not for loan (1)Call number: 658.812 ZEI.
7.
Services Marketing: Integrating Customer Focus Across the Firm by
Edition: 5
Material type: Text Text
Publication details: New Delhi : Tata McGrawhill , New Delhi
Availability: Items available for loan: Department of Commerce Library (4)Call number: 658.805 ZEI, ... Items available for reference: Department of Commerce Library: Not for loan (1)Call number: 658.805 ZEI.
8.
Services Marketing: Integrating Customer Focus Across the Firm by
Edition: 7th
Publication details: New Delhi : Tata Mcgrawhill (Education) Ltd , 2018
Availability: Items available for loan: Alliance Ascent College (4)Call number: 658.805 ZEI, ... Alliance School of Business (6)Call number: 658.805 ZEI, ... Items available for reference: Alliance Ascent College: Not for loan (1)Call number: 658.805 ZEI. Alliance School of Business: Not for loan (1)Call number: 658.805 ZEI.
9.
Services Marketing: Integrating Customer Focus Across the Firm by
Edition: 7
Publication details: Chennai : McGraw Hill Education , 2018
Availability: Items available for loan: Alliance Ascent College (1)Call number: 658.805 ZEI. Alliance School of Business (22)Call number: 658.805 ZEI, ... Department of Commerce Library (1)Call number: 658.805 ZEI. Items available for reference: Alliance School of Business: Not for loan (1)Call number: 658.805 ZEI . Not available: Alliance School of Business: Withdrawn (1).
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