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1.
How to Delivering Customer Service How to win a Competitive edge through managing customer reletionships successfully by
Edition: First
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: New Delhi : Jaico Publishing House , 2002
Availability: Items available for loan: Alliance School of Business (1)Call number: 658.812 PAY.
2.
Building Data Mining Applications for CRM by
Edition: First
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: New Delhi : Tata McGraw Hill , 2000
Availability: Items available for loan: Alliance School of Business (1)Call number: 005.74 BER.
3.
Branded Customer Service new competitive edge by
Edition: Sixth
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: New Delhi : Tata McGraw Hill , 2004
Availability: Items available for loan: Alliance School of Business (1)Call number: 658.812 BAR.
4.
Customer Relationship Management integrated marketing strategy and information technology by
Edition: First
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: Singapore : Wiley and Sons, NewYork , 2006
Availability: Items available for loan: Alliance School of Business (1)Call number: 658.812 ZIK.
5.
Why CRM Doesn'' Work how to win by letting customers manage the relationship by
Edition: First
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi : Kogan Page , 2004
Availability: Items available for loan: Alliance School of Business (1)Call number: 658.812 NEW.
6.
Customer Relationship Management step by step approach by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: New Delhi : Vikas Publications , 2002
Availability: Items available for loan: Alliance School of Business (1)Call number: 658.812 MOH.
7.
Shanthi gears Ltd.: The organization and its customer relationship by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Bangalore : Alliance Business School , 2005
Availability: No items available.
8.
Find the standing of Shanti Gears Ltd, in the market and its customer relationship by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Bangalore : Alliance Business School , 2005
Availability: No items available.
9.
Evaluation of the standing of SHANTHI GEARS LTD. in the market along wtih its Customer Relationship by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Bangalore : Alliance Business School , 2005
Availability: No items available.
10.
Customer relationship management in pahrmaceutical industries by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Bangalore : Alliance Business School , 2005
Availability: No items available.
11.
Customer Relationship Management by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi : Cengage Learning India Pvt. Ltd. , 2008
Availability: Items available for loan: Alliance Ascent College (5)Call number: 658.812 BAR, ...
12.
Service Marketing Text and Cases by
Edition: 1
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi : Tata McGraw-Hill Publishing Company Limited , 2004
Availability: Items available for loan: Alliance Ascent College (2)Call number: 658.8SM NAR, ...
13.
Customer Culture How FedEx and other Great Companies put the Customer First Every Day by
Edition: 1
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Jersey : Prentice Hall Inc. , 2003
Availability: Items available for loan: Alliance Ascent College (1)Call number: 658.812 BAS.
14.
CRM The New Face of Marketing by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Hyderabad : ICFAI Press , 2002
Availability: Items available for loan: Alliance Ascent College (1)Call number: 658.812 GAR.
15.
Secret of Customer Relationship Management its All About How You Make Feel by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill , 2001
Availability: Items available for loan: Alliance Ascent College (1)Call number: 658.812 BAR.
16.
CRM at the Speed of Light Capturing and Keeping Customer in Internet Real Time by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi : Tata McGraw-Hill Publishing Company Limited , 2001
Availability: Items available for loan: Alliance Ascent College (2)Call number: 658.812 GRE, ...
17.
Loyalty Rules How Today Leadership Build Lasting Relationships by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston : Harvard Business School Press , 2001
Availability: Items available for loan: Alliance Ascent College (1)Call number: 658.812 REI.
18.
CRM Emerging Concepts tools and Application by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi : Tata McGraw-Hill Publishing Company Limited , 2001
Availability: Items available for loan: Alliance Ascent College (1)Call number: 658.812 SHE.
19.
Step-by Step QFD Customer-Driven Product Design by
Edition: 2
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Florida : St. Lucie Press , 1997
Availability: Items available for loan: Alliance Ascent College (1)Call number: 658.812 TER.
20.
Antecedents of Customer Agility from the perspective of Customer Knowledge Management Capability: The Context Of Brick-and-Mortar Retail Sector by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Bengaluru : Alliance University , 2021
Dissertation note: Thesis Ph.D. Alliance School of Business, Alliance University, 2021 Guide: Sukanya Kundu
Online resources:
Availability: Items available for reference: Alliance School of Business: Not for loan (1)Call number: 658.5 KAL.
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