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1.
How to Delivering Customer Service How to win a Competitive edge through managing customer reletionships successfully by
Edition: First
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: New Delhi : Jaico Publishing House , 2002
Availability: Items available for loan: Alliance School of Business (1)Call number: 658.812 PAY.
2.
Building Data Mining Applications for CRM by
Edition: First
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: New Delhi : Tata McGraw Hill , 2000
Availability: Items available for loan: Alliance School of Business (1)Call number: 005.74 BER.
3.
Branded Customer Service new competitive edge by
Edition: Sixth
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: New Delhi : Tata McGraw Hill , 2004
Availability: Items available for loan: Alliance School of Business (1)Call number: 658.812 BAR.
4.
Customer Relationship Management integrated marketing strategy and information technology by
Edition: First
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: Singapore : Wiley and Sons, NewYork , 2006
Availability: Items available for loan: Alliance School of Business (1)Call number: 658.812 ZIK.
5.
Cutomer Relationship Management by
Edition: Internatioal Edition
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: New Delhi : Tata McGraw Hill , 2002
Availability: Items available for loan: Alliance School of Business (1)Call number: 658.812 AND.
6.
Handbook of CRM achieving excellence in customer management by
Edition: First
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: Oxford : Butterworth-Heinemann , 2006
Availability: Items available for loan: Alliance School of Business (1)Call number: 658.812 PAY.
7.
Why CRM Doesn'' Work how to win by letting customers manage the relationship by
Edition: First
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi : Kogan Page , 2004
Availability: Items available for loan: Alliance School of Business (1)Call number: 658.812 NEW.
8.
Eight Competencies of Relationship Selling How to reach the top1% in just 15 extra minutes a day by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: New Delhi : Macmillan India Ltd., NewDelhi , 2002
Availability: Items available for loan: Alliance School of Business (1)Call number: 658.85 CAT.
9.
Customer Relationship Management by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: Delhi : Macmillan India Ltd., NewDelhi , 2006
Availability: Items available for loan: Alliance Ascent College (1)Call number: 658.812 SHA. Alliance School of Business (1)Call number: 658.812 SHA. Not available: Alliance School of Business: Lost (1).
10.
Case Studies in Customer Relationship Management by Series: ; III
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Hyderabad : The Institute of Chartered Financial Analyst , 2005
Availability: Items available for loan: Alliance School of Business (1)Call number: 658.812 ICF.
11.
Customer Relationship Management Emerging concepts, tools and applications by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: New Delhi : Tata McGraw Hill , 2001
Availability: Items available for loan: Alliance School of Business (3)Call number: 658.812 SHE, ... Items available for reference: Alliance School of Business: Not for loan (1)Call number: 658.812 SHE.
12.
CRM Handbook: Business Guide to Customer Relationship Management by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: New Delhi : Pearson Education , 2002
Availability: Items available for loan: Alliance School of Business (6)Call number: 658.812 DYC, ... Department of Commerce Library (1)Call number: 658.812 DYC.
13.
Business Marketing Connecting strategy, relationship and learning by
Edition: 3
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi : Tata McGraw Hill , 2006
Availability: Items available for loan: Alliance School of Business (34)Call number: 658.804 DWY, ...
14.
Customer Relationship Management Concepts and Applications by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi : BIztantra , 2007
Availability: Items available for loan: Alliance School of Business (23)Call number: 658.812 KUM, ...
15.
Customer Relationship Management Concepts and Applications by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi : BIztantra , 2007
Availability: Items available for loan: Alliance School of Business (1)Call number: 658.812 KUM.
16.
Customer Relationship Management Perspective from the Marketplace by
Edition: 2
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: New Delhi : Elsevier , 2008
Availability: Items available for loan: Alliance School of Business (1)Call number: 658.812 KNO.
17.
Employment Relationship Key Challenge for H R by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: New Delhi : Elsevier , 2008
Availability: Items available for loan: Alliance School of Business (1)Call number: 658.315 SPA.
18.
Total Relationship Marketing by
Edition: 2
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: New Delhi : Elsevier , 2006
Availability: Items available for loan: Alliance School of Business (1)Call number: 658.812 GUM.
19.
Customer Relationship Management a databased approach by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: New Delhi : Wiley India , 2006
Availability: Items available for loan: Alliance School of Business (2)Call number: 658.812 KUM, ...
20.
The Employment Relationship Key challenges for HR by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: Oxford : Elsevier , 2003
Availability: Items available for loan: Alliance School of Business (1)Call number: 658.315 SPA.
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