Dealing with Difficult People (HBR Emotional Intelligence Series)

By:

Harvard Business Review

Publication details: America: Harvard Business Review Press, 2018Description: 141ISBN:

9781633696082

Subject(s):

DDC classification:

658.3045 HBR

Summary: At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you get past passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues--and how to build the empathy and resilience to make those relationships more productive.-- Provided by publisher

List(s) this item appears in: New Arrivals for the Month of September - 2023

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode	Item holds
Book	Alliance School of Business	658.3045 HBR (Browse shelf(Opens below))	Available		A26422
Book	Alliance School of Business	658.3045 HBR (Browse shelf(Opens below))	Available		A26423

Total holds: 0

At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you get past passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues--and how to build the empathy and resilience to make those relationships more productive.-- Provided by publisher

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