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	1.	Competing in a Service Economy How to create a competitive advantage through service development and innovation by GUSTAFSSON, ANDERS JOHNSON, MICHAEL D Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: New Delhi : Wiley India , 2003 Availability: Items available for loan: Alliance School of Business (1)Call number: 658.4012 GUS. Place hold Request article Add to cart (remove)
	2.	Improving Customer Satisfaction, Loyalty, and Profit Integrated measurement and management system by JOHNSON, MICHAEL D GUSTAFSSON, ANDERS Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: New Delhi : Wiley India , 2006 Availability: Items available for loan: Alliance School of Business (1)Call number: 658.812 JOH. Place hold Request article Add to cart (remove)
	3.	Branding : In Five And A Half Steps by Johnson, Michael Publication details: London : Thames And Hudson , 2016 Availability: Items available for loan: Alliance School of Business (1)Call number: 658.827 JOH. Lists: New Arrivals for the Month of August - 2023. Place hold Request article Add to cart (remove)
	4.	Problem Solved : How to Recognize the Nineteen Recurring Problems Faced in Design, Branding and Communication and how to Solve Them by Johnson, Michael Edition: 2 Publication details: London : Phaidon Press , 2012 Availability: Items available for loan: Alliance School of Liberal Arts (1)Call number: 741.6 JOH. Place hold Request article Add to cart (remove)