| 000 | 00585nam a2200217Ia 4500 | ||
|---|---|---|---|
| 001 | A04923 | ||
| 008 | 120117s9999 xx 000 0 und d | ||
| 020 | _a0070530424 | ||
| 041 | _aEnglish | ||
| 082 | _a658.8 ZEI | ||
| 100 | _aZEITHAML, VALARIE A | ||
| 245 |
_aServices Marketing _bIntegrating customer focus across the firm |
||
| 250 | _a3 | ||
| 260 |
_aNew Delhi _bTata McGraw Hill _c2003 |
||
| 300 | _axx;668 | ||
| 365 | _aRs | ||
| 500 | _aManagement of Marketing | ||
| 650 | _a Services-industries marketing | ||
| 650 | _aCustomer services | ||
| 700 | _aBITNER, MARY JO | ||
| 999 |
_c12232 _d12232 |
||