000 00585nam a2200217Ia 4500
001 A04923
008 120117s9999 xx 000 0 und d
020 _a0070530424
041 _aEnglish
082 _a658.8 ZEI
100 _aZEITHAML, VALARIE A
245 _aServices Marketing
_bIntegrating customer focus across the firm
250 _a3
260 _aNew Delhi
_bTata McGraw Hill
_c2003
300 _axx;668
365 _aRs
500 _aManagement of Marketing
650 _a Services-industries marketing
650 _aCustomer services
700 _aBITNER, MARY JO
999 _c12232
_d12232