000 00319nam a22001337a 4500
020 _a9788120318090
082 _a658.812 GOS
100 _aGosney, John W
245 _aCustomer Relationship Management Essentials
260 _aNew Delhi
_bPrentice Hall
_c2001
300 _a234
700 _aBoehm, Tomas
942 _cDB
999 _c19518
_d19518