| 000 | 01204nam a2200253Ia 4500 | ||
|---|---|---|---|
| 001 | A04923 | ||
| 008 | 120121s9999 xx 000 0 und d | ||
| 020 | _a0070530424 | ||
| 041 | _aEnglish | ||
| 082 | _a658.8 ZEI | ||
| 100 | _aZEITHAML, VALARIE A | ||
| 245 |
_aServices Marketing _bIntegrating customer focus across the firm |
||
| 250 | _a3 | ||
| 260 |
_aNew Delhi _bTata McGraw Hill _c2003 |
||
| 300 | _axx;668 | ||
| 365 | _aRs | ||
| 500 | _aManagement of Marketing | ||
| 650 | _a Services-industries marketing | ||
| 650 | _aCustomer services | ||
| 700 | _aBITNER, MARY JO | ||
| 999 |
_c2025 _d2025 |
||
| 952 |
_w2012-01-22 _pA05402 _r2014-05-06 _40 _eBook Paradise _bAUCL _m1 _10 _o658.8 ZEI _d0000-00-00 _70 _g385.00 _yBK _s2014-03-25 _00 _l4 _aAUCL |
||
| 952 |
_w2012-01-22 _pA05404 _r2014-05-06 _40 _eBook Paradise _bAUCL _10 _o658.8 ZEI _d0000-00-00 _70 _g385.00 _yBK _s2014-03-19 _00 _l3 _aAUCL |
||
| 952 |
_w2012-01-22 _pA05403 _r2014-05-06 _40 _eBook Paradise _bAUCL _m1 _10 _o658.8 ZEI _d0000-00-00 _70 _g385.00 _yBK _s2014-03-18 _00 _l3 _aAUCL |
||