| 000 | 00987cam a22002414a 4500 | ||
|---|---|---|---|
| 001 | 13085062 | ||
| 005 | 20230612182240.0 | ||
| 008 | 030206s2004 mauab b 001 0 eng | ||
| 010 | _a 2003043003 | ||
| 020 | _a9780072868203 | ||
| 040 | _cs | ||
| 082 | 0 | 0 |
_a658.032 FIT _221 |
| 100 | 1 | _aFitzsimmons, James A. | |
| 245 | 1 | 0 | _aService Management: Operations, Strategy, and Information Technology |
| 250 | _a4th ed. | ||
| 260 |
_aBoston, Mass. : _bMcGraw-Hill/Irwin, _cc2004. |
||
| 300 |
_axx, 587 p. : _bill., maps ; _c27 cm. + _e1 computer optical disc (4 3/4 in.) |
||
| 500 | _aAccompanying CD-ROM contains PowerPoint lecture slides, ServiceModel simulation software, an Excel spreadsheet, chapter quizzes, and websites. | ||
| 500 | _aThe instructor's manual includes various teaching aids, including a new feature, the Mortgage Service game, an interactive computer simulation. | ||
| 650 | 0 |
_aService industries _xManagement. |
|
| 700 | 1 | _aFitzsimmons, Mona J. | |
| 942 | _cRB | ||
| 999 |
_c20644 _d20644 |
||