| 000 | 01421cam a22003254a 4500 | ||
|---|---|---|---|
| 001 | 11975506 | ||
| 005 | 20140507105853.0 | ||
| 008 | 000414s2000 enka b 001 0 eng | ||
| 010 | _a 00032093 | ||
| 020 | _a0471720348 (alk. paper) | ||
| 040 |
_aDLC _cDLC _dDLC |
||
| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHD9980.5 _b.G776 2000 |
| 082 | 0 | 0 |
_a658.8 GRO _221 |
| 100 | 1 |
_aGrönroos, Christian, _d1947- |
|
| 245 | 1 | 0 |
_aService management and marketing : _ba customer relationship management approach _cChristian Grönroos. |
| 250 | _a2nd ed. | ||
| 260 |
_aChichester ; _aNew York : _bWiley, _cc2000. |
||
| 300 |
_ax, 394 p. : _bill. ; _c25 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aService industries _xMarketing. |
|
| 650 | 0 | _aCustomer services. | |
| 856 | 4 | 2 |
_3Contributor biographical information _uhttp://www.loc.gov/catdir/bios/wiley044/00032093.html |
| 856 | 4 | 2 |
_3Publisher description _uhttp://www.loc.gov/catdir/description/wiley037/00032093.html |
| 856 | 4 |
_3Table of Contents _uhttp://www.loc.gov/catdir/toc/onix05/00032093.html |
|
| 906 |
_a7 _bcbc _corignew _d1 _eocip _f20 _gy-gencatlg |
||
| 942 | _cRB | ||
| 955 | _ato SSCD pc24 04-14-00; se60 04-18-00; to Dewey 04-18-00; aa05 04-19-00; sb00 09-22-00; CIP ver. sb16 9-27-00; to BCCD 09-27-00 | ||
| 999 |
_c20695 _d20695 |
||
| 952 |
_w2013-02-05 _pA18602 _r2014-05-06 _40 _6658_800000000000000_GRO _942450 _bAUCL _10 _o658.8 GRO _d2013-02-05 _70 _yRB _00 _aAUCL |
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