| 000 | 01188cam a22003254a 4500 | ||
|---|---|---|---|
| 001 | 12842456 | ||
| 005 | 20140507110953.0 | ||
| 008 | 020703s2004 maua b 001 0 eng | ||
| 010 | _a 2002109442 | ||
| 020 | _a0618312846 (pbk.) | ||
| 035 | _a(DLC) 2002109442 | ||
| 040 |
_aDLC _cDLC _dDLC |
||
| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHD9980.5 _b.F544 2004 |
| 082 | 0 | 0 |
_a658.8 FIS _222 |
| 100 | 1 | _aFisk, Raymond P. | |
| 245 | 1 | 0 |
_aInteractive services marketing _cRaymond P. Fisk, Stephen J. Grove, Joby John. |
| 250 | _a2nd ed. | ||
| 260 |
_aBoston : _bHoughton Mifflin, _cc2004. |
||
| 300 |
_axxiv, 275 p. : _bill. ; _c26 cm. |
||
| 504 | _aIncludes bibliographical references and indexes. | ||
| 650 | 0 |
_aService industries _xMarketing. |
|
| 650 | 0 |
_aService industries _xManagement. |
|
| 700 | 1 |
_aGrove, Stephen J. _q(Stephen John), _d1950- |
|
| 700 | 1 |
_aJohn, Joby, _d1957- |
|
| 906 |
_a7 _bcbc _corignew _d2 _eepcn _f20 _gy-gencatlg |
||
| 942 | _cRB | ||
| 955 |
_apc14 2002-07-03 _apv17 2004-02-06 to SSCD _ise45 2004-02-12 _aaa05 2004-03-02 |
||
| 999 |
_c22256 _d22256 |
||
| 952 |
_w2013-03-18 _pA19969 _r2014-05-06 _40 _6658_800000000000000_FIS _944757 _bAUCL _10 _o658.8 FIS _d2013-03-18 _70 _yRB _s2014-01-03 _00 _l1 _aAUCL |
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