| 000 | 01021cam a22002654a 4500 | ||
|---|---|---|---|
| 001 | 13085062 | ||
| 005 | 20230612175020.0 | ||
| 008 | 140925b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9789339204471 | ||
| 040 | _cs | ||
| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHD9980.5 _b.F549 2004 |
| 082 | 0 | 0 |
_a658 FIT _221 |
| 100 | 1 | _aFitzsimmons, James A. | |
| 245 | 1 | 0 | _aService Management: Operations, Strategy, and Information Technology |
| 250 | _a7 | ||
| 260 |
_aNew Delhi _bMcGraw Hill Education (India) Private Limited _c2011 |
||
| 300 | _a541 | ||
| 500 | _aAccompanying CD-ROM contains PowerPoint lecture slides, ServiceModel simulation software, an Excel spreadsheet, chapter quizzes, and websites. | ||
| 500 | _aThe instructor's manual includes various teaching aids, including a new feature, the Mortgage Service game, an interactive computer simulation. | ||
| 504 | _aIncludes bibliographical references and indexes. | ||
| 650 | 0 |
_aService industries _xManagement. |
|
| 700 | 1 | _aFitzsimmons, Mona J. | |
| 942 | _cBK | ||
| 999 |
_c24467 _d24467 |
||